- Basic knowledge and understanding of the processes in main departments (mainly Phone Verification and Collection) in the finance company; - Provide advice, coaching and support to the team, identifying development and training needs based on performance, prepare training materials and deliver appropriate training and coaching; - Identifying training needs by evaluating strengths and weaknesses - Building annual training program and preparing teaching plans - Identify training needs by evaluating strengths and weaknesses - Translate requirements into trainings that will groom employees for the next step of their career path - Develop or oversee the production of classroom handouts, instructional materials, aids and manuals - Acclimate new hires to the business and conduct orientation sessions - Deliver training courses - Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour - Periodically evaluate ongoing programs to ensure that they reflect any changes

- Minimum Education in Diploma/bachelor’s Degree in communication/Human Resources - Minimum 3 years working experience in similar positions - Having Experience working in Financial Industries is an advantage - Experience in designing multiple training events in a corporate setting - Extensive knowledge of instructional design theory and learning principles - Ability to present complex information to a variety of audiences - Analytical Skills: Ability to analyze skills gap among the employees - Problem-solving Skills: Skills in developing solutions effective for addressing an issue - Communication Skills: Well versed in interacting with internal and external parties - Multi-tasking and able to prioritize duties - Committed and reliable - Computer literacy (MS Office applications, in particular) - Proficiency in MS Office