** Job Description Senior Teller is responsible for supporting supervisor to manage all Teller positions to ensure the efficient and effective operation of the teller line. Duties may include a contribution towards assigning workflow, training news tellers or poor performing tellers if requested, monitoring customer service, and ensuring Tellers’ duties are in conformance with established procedures. ** Location Sonthormuk (Phnom Penh) and Kien Svay District branches ** Duties and Responsibilities - Perform all functions as detailed in “Performance Section” of Teller’s position description. - Act as second in-charge supervisor in teller line covering majorities of responsibilities of teller supervisor, including but not limited to. - Executes an extensive variety of customer transactions both on paper work and system in accordance with Bank policy and procedures. - Handles large amounts of cash in an organized, timely and accurate manner. Balances vault cash with a high degree of accuracy. - Monitors and maintains branch cash levels and prepares related reports as needed. - Handles complex customer issues while executing excellent customer service principles. - Oversees the execution of daily banking procedures as related to teller line and ATM (if ATM is placed under branch’s responsibility). - Demonstrates excellent telephone etiquette, communication abilities, and customer service skills to promote positive image for the Bank and promote and maintains excellent level of customer service from all tellers. - Ensure your tellers comply at all times with ABA’s internal policies and procedure, core values, and code of conducts, etc., both in system usage and paper work. - Perform your duties in a safe manner for both yourself and clients. - Welcome customer concerns as an opportunity to learn and take personal responsibility for the resolution occurred in teller line. Escalade the issue to higher level if needed. - Identify and discuss with Teller Supervisor for working knowledge of all products offered by the Bank and corresponding policies, procedures and regulations necessary for educating to subordinates. - Work out with teller supervisor to coordinates tellers’ activity, working schedules, lunch schedule and assigns their duties if needed. - Handles complex customer issues while executing excellent customer service principles.

** Skills and Requirements - Minimum 2-year working experience as Teller (prefer outstanding staff). - Good customer service skills. - Organizational skills. - Ability to work effectively in a team environment. - Internal relationship building. - Acceptable written and verbal communication skills. - Attention to details and accuracy. - Computer literacy. How to apply Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) via application below.