- Provide first level contact and follow up with customers and coordinate well with team members. - Provide feedback and see problems through to resolution. - Ensure proper recording, documentation and closure. - Apply our ticketing system well and generate new ideas to develop it. - Properly communicate with both outside and inside customers. - Preserve and grow your knowledge of help desk procedures, products and services. - Coordinate with the clients, the suppliers, the team members and so on throughout the project, starting from the project proposal period to the project completion period. - Record in project folders and update the project files accordingly. - Properly communicate with both outside and inside customers. - Contribute to team effort by accomplishing related results as needed. - Create and update forms such as device handover form, device request form, service request form, damage report form and so on accordingly. - Keep the above forms systematically (Online &/or Offline). - Writing processes and share with the team. - Contribute to team effort by accomplishing related results as needed.

- Good at technical and management skills - Ability to quickly learn new concepts - Self-motivated, independent, detail oriented, responsible team-player - Strong communication skills especially in English, both written and oral - Ability to multi-task and support multiple priorities - Excellent interpersonal skills and a flair for research - Must have a healthy lifestyle - A positive and flexible attitude * You may not receive any response from us if you do not include a cover letter in your resume.