- Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills - Handling customer complaints or refer them to appropriate area for action - Accurately identifying a customer’s query and providing a quick resolution - Monitoring and actively managing variances from agreed performance targets, through identifying and understanding the causes and taking corrective action to minimize risk and maximize performance - Perform all admin tasks as requested efficiently and following processes

- Graduated Bachelor Degree on related field - Excellence on communication in English. Other languages are an advantage - Strong Customer Service skills, commitment and a desire to satisfy the customer - Good listening and problem solving skills - Dynamic, flexibility and strong commitment - High-level analytical skills with the ability to think laterally in an environment of change - Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm) - General PC literacy and keyboard skills