-Greeting guests -Answering questions - accurately and politely -Answering the phone -Making proficient sales transactions - using a point-of-sale system -Handling cash and other forms of payment -Maintaining proper cash drawer balances -Directing guests to areas/restrooms -Demonstrating impeccable product knowledge -Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits -Suggestive selling - using proven techniques (i.e., related items, higher quality items, transitional phrases) -Maintaining a clean and organized store -Maintaining proper product stock levels – through retail pulls & inventories -Displaying Retail product – through HRC’s visual display standards -Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc -Assuring the complete satisfaction of each and every guest -Creating memorable experiences -Entertaining guests to create “Raving Fans”

-Performing duties which require bending, reaching, lifting and standing fro long period of time. -Maintaining a well-groomed appearance (“having a plan”) -Following all uniform guidelines -Practicing all safety & sanitation standards -Recycling products, where possible -Remaining calm in a hectic, fast-paced atmosphere -Demonstrating a high level of organization, attention-to-detail and a senseof-urgency -Displaying a positive and outwardly friendly attitude toward guests -Maintaining HRC’s 5 core Values and Mission Statement