-Opening doors, where applicable -Welcoming and thanking guests -Answering questions - accurately and politely -Maintaining a clean and organized waiting area -Answering the phone -Directing guests to areas & restrooms -Providing security for co-workers, guests and celebrities -Assisting servers, bussers and managers -Performing opening, closing & side duties – cleaning glass, polishing brass, -sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. -Assuring the complete satisfaction of each and every guest -Creating memorable experiences -Entertaining guests to create “Raving Fans”

-Performing duties which require bending , reaching and standing for long periods of time -Maintaining a well-groomed appearance (“having a plan”) -Following all uniform guidelines -Practicing all safety & sanitation standards -Recycling products, where possible -Remaining calm in a hectic, fast-paced atmosphere -Demonstrating a high level of organization, attention-to-detail and a senseof-urgency -Displaying a positive and outwardly friendly attitude toward guests -Maintaining HRC’s 5 core Values and Mission Statement