• Developing and actively seeking referrals from existing and new customers. • Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities. • Meeting/exceeding customer expectations through superior customer service. • Marketing products to increase the lending and deposit portfolio. • Ensuring account strategies and structured call programs are developed and monitored for progress. • Provide coaching and guidance to enable team members to meet agreed goals. • Provide regular feedback, encouragement and maintain open communication. • Ongoing professional, technical development and training of self and team members (if applicable) and provide opportunities to apply new skills. • Agree challenging daily and weekly referral targets for yourself with the Head of Department. • Regularly evaluate these targets – when results fall short of target, understand why and agree what to do differently to improve performance. • Keep a close eye on your local competitors – what they do and how they perform. And, plan to gain market share. • Keep up to day with ABA’s products suite and marketing campaigns to ensure superior services provided to clients. • Develop and implement effective customer retention strategies.

• Organizational and time management skills. • Ability to work effectively in a team environment. • Sound sales and negotiation skills in particular. • Sound written and verbal communication skills. • Attention to details. • Experience in managing relationship of business customers. • High degree of self-motivation and excellent interpersonal skills.