Pre-sales activities

- Provide clear and accurate site survey and site inspection report

- Provide help and advice to the sales team and clients

On-sales activities

- Prepare, issue & submit quotations for service activity. Client follow-up.

- Responsible for testing & commissioning of our solutions and products in coordination with our clients.

- Responsible for customer technical training to ensure that our products and solutions are properly used

and maintained (following manufacturer's recommendation).

- Responsible for providing onsite support when customers encounter technical issues.

- Responsible for contacting ATS suppliers and partners to solve technical issues encountered with their

products.

- Responsible for creating and providing technical documents on customer requests.

- Preparing and releasing commissioning reports to clients

- Process paper works after each service performance included on-site service report, detailed service

report, internal technical memo etc...

- Whenever required, provide technical support to SER and other ATS departments for electrical solutions

(LV & MV systems).

- Review service report issued by technicians

Post-sales activities

- Prepare quotations for service activity.

- Provide regular feedback to clients during and after service performance.

- Investigate and troubleshoot products and solutions.

- Provide emergency services when required.

- Process paper works after each service performance included on-site service report, detailed service

report, internal technical memo etc...

- Perform independently preventive and corrective maintenance

- Review service report issued by technicians

- Prepare standard scope of work for solutions

- Whenever required, provide technical support to SER and other ATS departments for electrical solutions

(LV & MV systems).

- Another task assigned by the Manager

MV Projects

- To communicate the project progress to team members including management and factory. Adjust

planning when required

- Responsible for the admin task (work permit, technical proposal, technical specification submittal...)

- Responsible to manage the site tools and company asset

- Responsible daily/weekly report for project progress to his manager

- Responsible for maintaining accurate records and documents all customer project activities on the

company share-drive (Folder “Service-Internal” and “Service project.doc”).

- Other task assigned by management- Ensure work completion is done as per schedule & standard

- Responsible for conducting commissioning, testing and report

- To supervise and assign work to project field coordinators.

- Responsible educate customer about the product usage and maintenance

- Preparing and releasing commissioning reports to clients

- Attend client and internal project coordination meetings. Prepare minutes of the meeting and assist the

deputy director to implement the required action and follow-up.

- Build teamwork spirit within the division and with other divisions as well

- Experience with site service is a plus

- Be flexible and willing to work under pressure

- Speak, write and comprehend well in the English language

- Computer literacy Microsoft Office & Internet

- Willing to learn and develop knowledge on electrical products and solutions from ATS

- Ability to communicate with all departments of the company pragmatically

- Possesses positive attitude and a fast learner

- Be responsible and accountable for actions, behavior and operations

- Work experience as an Executive Assistant, Personal Assistant or similar role

- Outstanding organizational and time management skills

- Discretion and confidentiality