-Major Responsibility Areas (Describe the major responsibilities of the position)

• Handle and follow up general customers enquiries and needs

• Handle Customers' requests and be able to propose HA Premium products and services, for customers' home renovations, decorations, maintenance etc.

• Record Customers' purchase records, provide follow up services, reminder of product checkups, replacement and warranty etc., ensure customers satisfactions

• Coordinate Interior Designer to fulfill Customers' needs

• Coordinate designated Engineer to follow up Customers' site works

• Manage Membership database and communications

• Coordinate with Marketing Team, to provide Premium Services with Marketing campaigns to Customers

• Coordinate with all Product Managers to provide technical supports to Customers, provide ON-Site services supports

• Full Support to All Sales Channels (Chinese Clients), including Chinese communications and documentations

• Other tasks assigned by upper management

• Bachelor’s degree in Public Administration, Bachelor’s degree in Tourism and Hospitality or relevant fields

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager

• Experience in providing customer service support

• Ability to think strategically and to lead

• Strong client-facing and communication skills

• Advanced troubleshooting and multi-tasking skills

• Customer service orientation

• Proficiency in English

• Proficiency in MS. Word & Excel