- Greeting guests and responding to questions

- Answering the telephone client enquiry

- Consulting passenger on travel arrangement

- Issuing and re-issuing of tickets.

- Ensuring reservations and ticketing policies and procedures are correctly

implemented

- Processing client sales transaction

- Conducting cross-sell and encouraging beneficial service add-ons

- Processing of ticket refunds

- Handling customer complaints in a calm and professional manner

- Sales Reporting

- Bachelor’s degree in hospitality and tourism management or a related

field

- Certificate in Reservation and ticketing from Sabre system

- Minimum 1year experience in ticketing

- Confident and dynamic personality.

- Good writing, communication, and presentation skills

- Computer Skills: MS. Office / Email / Internet

- Good command of communication in English is spoken & written