- Supervises the reservations team, including, but not limited to scheduling, training, coaching and reviewing

the Reservation Associate’s performance.

- Respond to telephone, social media, OTAs and email inquiries regarding resort products and services.

- Maintains all elements of the reservations system to ensure information is accurate and up-to date.

- Maximizes room revenues by utilizing techniques to maximize occupancy and average rate, including

regular analysis of hotel competitive set.

- Facilitates all VIP and ensures that all special requests are handled in an efficient and timely manner.

- Maintains accurate room rate control and availability statuses by controlling and advising of rate

restrictions and room availability.

- Ability to use all PMS systems to the fullest extent to retrieve necessary information online.

- Participates and assists in the creation of special promotional programs and utilizes online platforms to

market current specials to general public.

- Verifies that all enquiries are answered in a timely and efficient manner.

- Verifies that all reservations are input correctly into the system, including billing information.

- Continually monitors all pertinent travel related websites and OTA’s to ensure competitiveness in

both availability and price; communicates information to supervisor as needed.

- Other duties and responsibilities as assigned.

- bachelor's degree in hospitality, Tourism or related fields

- Experience working in sales or public relations, preferably in the

hospitality or travel industries.

- Strong written and verbal communication skills

- Strong telephone and computer etiquette.

- Demonstrates a calm and professional manner at all times

- Multi-tasking and time-management skills, with the ability to prioritize

tasks.

- Must be proficient with computers and familiar with PMS system.

- Must be highly motivated and passionate your job.

- Flexible working hours.