Leadership

• Ensure that outstanding customer service is your primary objective and instill this belief in all your fellow team members.
• Set the highest personal and professional standards for the resort by your own performance, attitude and actions.
• Recognize outstanding individual performance in the resort and deal with substandard performance fairly, immediately and constructively.
• Give clear, concise directions, provide support and supervise the team members to ensure that directions are properly executed.
• Seek responsibility and take responsibility for your actions and the actions of those reporting to you.
• Establish a climate of motivation and enthusiasm in the resort.
• Create and implement long term goals and strategies that will cause the resort to succeed and grow.
• Get the right people in the right job.
• Constantly seek to develop the expertise of those reporting to you.
• Have a deep understanding of the resort’s vision and integrate this into your daily activities.
• Adjust to changes in market requirements and the resort’s operational strategies to meet business needs.
• Exercise moral judgment, imagination and courage in the practice of leadership.
• Be prepared to roll up your sleeves and work with team members when required

Marketing

• Have a keen understanding of the resort’s market segments and their expectations.
• Constantly seek to identify unmet guests needs and work towards developing new/improving current products and strategies to sustain our competitive advantage.
• Know the resort’s current and potential competitors.
• Understand the product image the company aims to project and ensure that image is reflected in every aspect of the manner in which you manage your division.

Communication

• Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
• Conduct regular brief, concise, well-prepared meetings and ensure follow-up. Communicate with Guests and be visible in the local community as a representative of the resort.
• Be open to new ideas and new opportunities.
• Be visible in the resort and spend time “walking the talk” with resort team members.

Organization

• Maintain an efficient and effective administrative system.
• Ensure that the resort’s Management System is maintained and executed
• Set policies and procedures pertaining to the resort operation and ensure all manuals/systems are up to date.
• Ensure all your policies and procedures are in synergy with related departments.
• Maximize the use of available technology and systems to get results.
• Ensure the facilities, equipment and offices under your supervision are maintained in excellent condition.
• Participate in the resort’s duty management roster.

Technical Competency

• Know your job and continue your self-development by self-directed learning and participation in company sponsored training programs.
• Network within the company and the industry to keep abreast of developments affecting your field of expertise.
• Coordinate the compilation of the resort’s annual business plan.
• Participate in controlling the resort’s financial performance and provide the individual divisions with profit engineering guidance.
• Analyze Key Performance Indicators and take remedial actions as and when required
• Protect the resort’s financial interest by implementing controls for revenues, expenses, protection of assets whilst ensuring guests get value for money and excellent service standards.
• Have a good understanding of the resort’s emergency procedures and ensure that the resort is ready to implement any such procedures should an emergency arise.

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