• Must have working experience in 4* / 5* hotel or service apartment.

• Responsible for everyday operations, management, and overall performance of Front Desk, Housekeeping and Engineering departments.

• Experience in facility management.

• Supervise, coach and ensure smooth daily operation of the Service Desk operation.

• Be proactive in thinking, to be able to react fast to problems, and to make sound management decisions.

• Be well informed of apartments’ facilities and activities and be able to answer all inquiries.

• Build a rapport with residents and to provide personalized service whenever possible.

• Coordinate with all departments to ensure residents’ request and complains are promptly followed up and resolved.

• Informing Finance Department about expected tenant’s payment transfer; confirming payment clearance of tenants upon handover of properties.

• Responsible for handover move-in process and move out process of and early termination of rental.

• Track resident satisfaction levels and ensure feedback is communicated to relevant departments

Review feedbacks, resident comments and other information pertaining to Service Desk, Housekeeping and Engineering.

• Perform other duties assigned by Building Manage

• 3-5 years of work experienced in 4* or 5* hotel / service apartments

• Bachelor Degree in Hospitality

• Cordial and warm. Enjoy interacting and engaging with tenants.

• Customer centric oriented.

• Attention to details.

• Professional attitude and appearance.

• Planning and organizational ability.

• Able to work well under stressful situations and handle challenges in a professional manner