 To work with Director of Events/Associate Director of Events to ensure applicable Hyatt Events Standards relating to Profitability and Marketing are fully implemented

 To fully and correctly use Envision Sales, Opera, Covent and other related event software

 To maintain complete records of all Letters of Agreement and quotes for the hotel as per Hyatt’s Policies & Procedures.

 To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

 Together with your Director of Events/Associate Director of Events, to be primarily responsible for converting all incoming leads.

 To ensure only senior members of the Event Sales Team, including yourself, answer incoming telephone enquiries and phone back emailed enquiries within two hours of receipt

 Where required, to handle last minute leads from enquiry to conversion to the day of the event.

 To oversee telemarketing activities to identify new business opportunities.

 Jointly with the Director of Events/Associate Director of Events to be responsible for meeting the overall Events Department’s revenue and expense targets.

 To assist with the preparation and regular update of the departmental budget, closely cooperating with the Director of Sales & Marketing and the Director of Food & Beverage,

 To actively seek ways to maximize revenues and profits by ensuring members of the Events & Sales Team cross sell and up-sell other hotel facilities and services and other Hyatt hotels (H2H Programmed)

 Together with the Director of Events/Associate Director of Events, to ensure all daily, weekly and monthly reports listed within the

 Achieves the monthly and annual personal target contributing to the Sales revenue.

 Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan

 Conducts extensive competitor research and maintains excellent product knowledge of the Hotel.

 To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentation Hyatt Events Standards for Profitability and Event Sales are run, analysed and acted upon.

 Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

 Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, written and face-to-face communications.

 Ensures professional sales calls using Hyatt’s selling principles and Driving Customer Preference philosophies.

 Carefully plans sales calls into defined objectives.

 Maintains a detailed knowledge of hotel facilities, features and services.

 Conducts extensive competitor researches and maintains excellent product knowledge of the hotel.

 Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales & Marketing.

 Pre-qualifies and targets prospects, utilizing database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

 Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

 Meets and greets VIP guests upon arrival/ departure.

 Plans and makes sales calls to the parties concerned which is our current and potential clientele to explore into new business opportunities.

 Entertains and conducts hotel tour to relevant representatives/ delegates whenever required.

 Establishes strong contacts to source for information in regard to planned and up- coming functions/ events.

 Reviews and constantly seeks productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.

 Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Focused guests seeking a seamless, intuitive experience for specific occasions (Ambitious Loyalist)