Asean-Works | Service Manager (Ford Cambodia)

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RMA Cambodia Plc.

Position : Service Manager (Ford Cambodia)

# Hiring : 1 post(s)

3 days ago

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Jobs Overview

Post Date

01 September, 2025

Closing Date

01 November, 2025

Salary Range

Negotiable

Jobs Category

Management

Jobs Location

Phnom Penh

Candidate Gender

Male / Female

Jobs Term

Full Time

Jobs Experience

3 Years

Jobs Level

Top

Jobs Description

Creating goals and objectives for service department focusing on customer retention
Create an atmosphere in service department as ‘Customer first’ principles as per JLR compliance
Directly deal with any customer concerns, fix the concerns within minimum time
Keep up-to-date all kind of JLR reports regarding service and customer related
Hiring and supervising all service department, as well as monitoring their performances in servicing customers
Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
Provide training on administrative policies and procedures for all department personnel. Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufactures
Keeping up-to-date on manufactures warranty and policy procedures while serving as a liaison with the factory representatives
Review and provide required service suggestions for network dealership workshops
Maintaining the highest Customer Service Index (CSI) rating from customer by handing customer complaints immediately and according to dealership policy.

Jobs Requirement

Ability to diagnose and repair vehicle concerns
Deliver technical and non-technical trainings.
Required to visit all RMA Workshop, OSC and attend OEM Trainings
Master Technician with at least 5 years of work experiences
Basic computer knowledge (PowerPoint, Excel, Word, Outlook etc.)

Contact Information

Contact Person

RMA CAMBODIA

Industry Company

General Business Services

Phone Number

070790890

Email Address

recruitment.kh@rmagroup.com

Website

Address

#27, St. 134, SangkatMittapheap, Khan 7 Makara, Phnom Penh

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Service Hot Line

jobs@asean-works.com

Operating Hours : Mon - Sat (Half) from 8am to 5pm

095 333 661 / 012 846 222

Get in Touch

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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