Strategy & Operations

• Define and implement the overall coffee strategy (menu, sourcing, quality).
• Oversee daily operations of all coffee outlets.

Product Development

• Create and innovate coffee-based drinks and seasonal menus.
• Ensure consistency in taste, presentation, and quality.

Team Management

• Recruit, train, and manage baristas and coffee staff.
• Conduct regular performance reviews and coaching.

Quality Control

• Maintain high standards for coffee preparation and customer service.
• Perform regular audits and tastings.

Supply Chain & Inventory

• Source beans and coffee equipment.
• Manage stock levels, costs, and supplier relationships.

Customer Experience

• Monitor customer satisfaction and respond to feedback.
• Ensure staff delivers a strong brand experience.

Budgeting & Reporting

• Set department budget and monitor P&L.
• Report on performance, trends, and improvements.

Training & Development

• Implement barista training programs and certification.
• Promote coffee knowledge and passion across the team.

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