Asean-Works | Senior Officer, Customer Service & Call Center

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Asean-Works Recruitment

Position : Senior Officer, Customer Service & Call Center

# Hiring : post(s)

12 hours ago

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Jobs Overview

Post Date

24 April, 2026

Closing Date

24 July, 2026

Salary Range

Negotiable

Jobs Category

Customer Service / T...

Jobs Location

Phnom Penh

Candidate Gender

Any

Jobs Term

Full Time

Jobs Experience

Jobs Level

N\A

Jobs Description

Manage the call center team and data
Manage complaint resolution policy, procedure, and manuals
Conduct and manage necessary outbound surveys to seek insights in order to provide satisfactory customer service to clients
Prepare reports and analyze the call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Assist in identifying trends, suggest strategies that can offer better customer service experience using insights from the data obtained
Conduct training, coaching, and leading call center agents as they provide support for customers.
Conduct the cross-selling products/services
Manage inquiries on franchise with relevant stakeholders and support the franchise onboarding journey of clients
Work closely with relevant departments and stakeholders to resolve the complaints/disputed cases via all the channels
Keep tracking daily, weekly, monthly and yearly complaint analysis reports with a review from Marketing Manager to improve service level.
Evaluate other agents team members relating to their call etiquette and data management
Build effective relationships with call center team and communicate all information clearly in a timely manner.
Perform other tasks assigned by management.

Jobs Requirement

Bachelor’s Degree in communications, marketing, business, or relevant field
At least two years of work experience dealing with clients in terms of complaint resolution, call center service, client service, and/or internal and external communications
Proficiency in Excel, data analysis and report writing
Able to analyze problems and strategize for better solutions
Being flexible and having high motivation skills working and dealing with people
Effective written and oral communication skills in both Khmer and English
Be honest, flexible, independent, and able to work under pressure.

Contact Information

Contact Person

Chheng Sreynin

Industry Company

Advisory/Consultancy

Phone Number

069 900 599/095 333 797

Email Address

recruitment.s@asean-works.com

Website

https://asean-works.com

Address

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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Service Hot Line

jobs@asean-works.com

Operating Hours : Mon - Sat (Half) from 8am to 5pm

095 333 661 / 012 846 222

Get in Touch

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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