1. Operations Management (Restaurant & Coffee Shop)

• Oversee daily operations of both the restaurant and coffee shop.
• Ensure consistent food and beverage quality, taste, and presentation.
• Implement and monitor service standards, SOPs, and hygiene practices.
• Ensure a clean, safe, and welcoming environment in all F&B areas.
• Handle customer feedback and resolve complaints promptly.

2. Financial & Inventory Management

• Prepare and manage F&B departmental budgets.
• Monitor sales performance and implement strategies to increase revenue.
• Manage inventory, ordering, supplier relations, and cost control (food, drinks, supplies).
• Reduce wastage and ensure effective stock rotation.
• Review daily/weekly/monthly financial reports and plan improvements.

3. Staff Leadership & Training

• Recruit, train, and supervise restaurant staff and baristas.
• Create staff schedules and ensure adequate staffing for peak hours.
• Provide ongoing training on customer service, beverage preparation, and hygiene.
• Evaluate employee performance and maintain a positive team culture.

4. Menu & Product Development

• Work with the chef and barista team to design, update, and improve menus.
• Introduce seasonal promotions, special menus, and new beverage creations.
• Ensure food and beverage offerings meet brand standards and customer expectations.

5. Customer Service Excellence

• Maintain strong customer satisfaction across both outlets.
• Develop customer loyalty programs and promotional activities.
• Ensure fast, friendly, and professional service at all times.

6. Compliance & Safety

• Ensure compliance with hygiene, sanitation, and health regulations.
• Conduct regular inspections for cleanliness, staff grooming, and equipment safety.
• Coordinate equipment maintenance and repairs for kitchen and coffee machines.

• Bachelor’s degree in Hospitality, Business Management, or related fields.
• Minimum 4-5 years’ experience in F&B management, including restaurant or café supervision.
• Strong leadership and team management skills.
• Excellent knowledge of restaurant operations and coffee shop processes.
• Good understanding of food safety, hygiene standards, and quality control.
• Financial management skills (sales reporting, cost control, budgeting).
• Strong communication, problem-solving, and customer service skills.
• Ability to work under pressure and handle multiple outlets.