Develop and implement effective negotiation strategies to maximize loan recovery and improve collection performance.

Contact customers to collect outstanding loan repayments in a professional and efficient manner.

Monitor and report on collection performance and recovery progress.

Manage and achieve assigned daily, weekly, and monthly collection targets and performance goals.

Contact customers based on the assigned customer portfolio or collection list.

Follow up with customers who have made a Promise to Pay (PTP) and ensure timely repayment.

Review information provided in loan applications and verify it against supporting documents submitted by customers.

Ensure all customer information, documentation, and reports are accurate, complete, and submitted within the required timelines.

Verify all customer contact information recorded in the assessment forms and validate customers' bank account details.

Request additional information or supporting documents when the information provided is incomplete, unclear, or insufficient.

Analyze customers' repayment capacity and repayment status, and provide recommendations to the Credit Committee for decision-making.

Participate in discussions and provide recommendations on appropriate repayment arrangements for complex or high-risk customer cases.

Review and prepare customer supporting documents for submission to the Credit Committee for approval.

Ensure all customer telephone interviews and information verification processes are conducted with high quality and in compliance with company policies and procedures.

Prepare daily, weekly, and monthly reports, and participate in team meetings to review performance, discuss challenges, and develop action plans for continuous improvement.

Perform other duties and responsibilities as assigned by the direct supervisor or management.

Education

• Bachelor's degree in Business Administration, Finance, Banking, Accounting, Economics, Management, or a related field.
• Professional certifications in credit management or debt collection are an advantage.

Experience

• Minimum 3–5 years of experience in debt collection, credit operations, loan recovery, or customer service within a bank, microfinance institution (MFI), fintech, or financial services company.
• At least 1–2 years of supervisory or team leadership experience is preferred.
• Proven experience in managing collection portfolios and achieving collection targets.
• Experience with digital lending platforms or unsecured loan collections is highly desirable.