Proactive Client Communication & Order Verification

-      Conduct per-delivery verification calls to confirm order details, delivery location, quantities, and site readiness.

-      Provide real-time delivery updates, including truck departure and estimated arrival notifications.

-      Coordinate communication between customers, drivers, and operations teams to resolve delivery issues and changes.

Route Compliance & Parking Enforcement

-      Monitor GPS tracking to ensure drivers follow approved routes and designated transport corridors.

-      Verify compliance with authorized parking and rest areas.

-      Identify, investigate, and report unauthorized route deviations and unplanned stops.

Fraud Detection & Investigation Support

-      Monitor GPS and AI camera systems to identify suspicious activities and high-risk zone entries.

-      Escalate potential fraud, theft, or security concerns to relevant teams immediately.

-      Support investigations by providing tracking data, trip records, and incident reports.

Delivery Distance Validation

-      Validate actual travel distances against approved route plans and GPS data.

-      Investigate mileage discrepancies and route variances.

-      Maintain accurate records for operational analysis and cost control.

5. Documentation & Reporting

-      Maintain records of customer calls, complaints, delivery updates, and operational incidents.

-      Prepare daily GPS and AI camera monitoring reports highlighting compliance and security findings.

-      Generate delivery distance validation reports and monitor key operational performance indicators (KPIs).

-     Bachelor's degree in Logistics, Transportation Management, Supply Chain Management, Business Administration, Information Technology, or a related field.

-     Minimum 3–5 years of experience in GPS monitoring, fleet operations, logistics coordination, transportation control, or related fields.

-     Experience using GPS fleet management systems, vehicle tracking platforms, and monitoring tools.

-     Experience in customer service, dispatch operations, or transportation coordination is highly desirable.

-     Proficiency in GPS tracking and fleet management systems.

-     Knowledge of route optimization and transportation compliance practices.

-     Strong analytical and investigative skills.

-     Advanced Microsoft Excel, Word, and reporting skills.

-     Ability to analyze GPS data, AI camera records, and operational reports.