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Asean-Works Recruitment

Position : Customer Service Supervisor
# Hiring : post(s)
22 hours ago
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Jobs Overview

Post Date

14 October, 2026

Closing Date

14 January, 2027

Salary Range

Negotiable

Jobs Category

Customer Service / T...

Jobs Location

Phnom Penh

Candidate Gender

Any

Jobs Term

N\A

Jobs Experience

Jobs Level

N\A

Jobs Description

  • Ensure all transactions/activities are completed within timeframe as per SOP requirements and execution. Any exception should be duly escalated.
  • Lead team member to achieve KPI and monitoring smooth daily tasks.
  • Problem solving with specific resolutions offered to customers/vendor/carrier/NVO and all related parties which comply with effective result. i.e: Like space issue; equipment shortage or documentation issuance issue. If any challenge, must escalate to team leader timely in order to proceed upper level then resolve.
  • Maintain long-term relationship with our existing KEY vendor and develop the strategic approach to build up good connection with potential opportunity as well as develop new business for additional upsell trucking/clearance service.
  • Monitor AR with local vendors with on time payment settlement. Any late, must follow AR procedure to issue late payment charge or related procedure.
  • Monitor AP with local suppliers and team. Ensure there is no long pending job cost or AP cross month settlement.
  • Follow timeline of Weekly/Monthly Report submission.  


Jobs Requirement

  • Hold bachelor’s degree.
  • 2-3 years’ experience with logistics industry. familiar with PPT/EXCEL, extremely strong abilities in system learning and application, as well as data analysis.


Professional Qualification

  • Positive attitude and willingness to support whole team grow. Work smoothly with team to achieve maximum productivity and work quality to meet customer expectations.
  • Good command in English both speaking and writing.



Contact Information

Contact Person

Chhom Sreynith

Industry Company

Advisory/Consultancy

Phone Number

069 900 599/069 900 956

Email Address

recruitment.6@asean-works.com

Address

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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