Sales Administration and Coordination

• Provide day-to-day administrative support to the sales team and sales management.
• Prepare, organize, and maintain sales documents, quotations, property information sheets, booking forms, and other relevant paperwork.
• Update and maintain customer databases, sales records, property listings, and client follow-up schedules.
• Monitor sales progress and assist in preparing daily, weekly, and monthly sales reports.
• Coordinate appointments, property viewings, client meetings, and follow-up activities for the sales team.
• Ensure that sales documents and records are accurate, complete, and properly organized.

Customer Service and Client Follow-Up

• Respond to incoming customer inquiries through telephone calls, messaging applications, social media, and other communication channels.
• Provide accurate and up-to-date information about the company’s properties, including prices, locations, layouts, acilities, payment plans, and availability, based on approved information.
• Follow up with prospective clients to maintain engagement and support the conversion of inquiries into sales opportunities.
• Forward qualified leads to the appropriate sales agents and coordinate follow-up actions.
• Maintain professional and courteous communication with clients and respond to their needs in a timely manner.
• Assist in collecting client feedback and maintaining positive customer relationships.

Sales and Marketing Support

• Assist the sales team in preparing sales presentations, promotional materials, property brochures, and client proposals.
• Support marketing campaigns, property launches, open houses, exhibitions, and other promotional activities.
• Coordinate with the marketing team to ensure that property information and promotional materials are accurate and consistent.
• Assist in distributing property listings and promotional content through approved communication channels.
• Track incoming leads from advertising campaigns and maintain records of their status and follow-up progress.
• Support the sales team in meeting monthly sales targets through effective coordination and administrative assistance.

Property Viewing and Transaction Coordination

• Arrange property visits and coordinate schedules between clients and sales agents.
• Prepare relevant property information and documents before client appointments.
• Assist in coordinating reservation procedures, booking documentation, and transaction-related administrative tasks.
• Liaise with relevant departments, including finance, legal, and property management, to facilitate smooth transaction processing.
• Follow up on outstanding documents, payments, and administrative requirements in accordance with company procedures.
• Ensure that client information and transaction records are handled confidentially.

Reporting and Other Duties

• Prepare and update daily, weekly, and monthly sales activity reports as required.
• Monitor lead status, client follow-up progress, appointment schedules, and sales pipeline records.
• Identify administrative issues affecting sales operations and report them to the line manager.
• Maintain confidentiality of company information, client details, pricing, and transaction records.
• Perform other relevant duties assigned by the Sales Manager or Management Team.

• Diploma or bachelor’s degree in Business Administration, Sales and Marketing, Real Estate, Management, or a related field; relevant experience may be considered in place of formal qualifications.
• Previous experience in sales support, sales administration, customer service, or real estate is an advantage.
• Good communication, interpersonal, and customer service skills.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Ability to maintain accurate records, organize documents, and manage multiple tasks simultaneously.
• Familiarity with customer relationship management (CRM) systems is an advantage.
• Ability to communicate professionally in Khmer; English proficiency is an advantage.
• Strong organizational skills, attention to detail, and a proactive working attitude.
• Ability to work independently and collaboratively with the sales and marketing teams.
• Willingness to learn about the company’s properties, sales procedures, and real estate market.

Key Competencies

• Sales coordination and administrative support
• Customer service and relationship management
• Communication and interpersonal skills
• Data management and recordkeeping
• Time management and organization
• Accuracy and attention to detail
• Teamwork and problem-solving
• Professionalism and confidentiality
• Proactive follow-up and task ownership

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Timeliness and accuracy of sales documents, records, and reports.
• Response time to customer inquiries and internal requests.
• Completion rate of assigned client follow-ups.
• Accuracy and completeness of customer and lead databases.
• Efficiency in coordinating appointments, property viewings, and sales activities.
• Quality of administrative support provided to the sales team.
• Contribution to lead management and sales conversion efforts.
• Compliance with company policies, procedures, and confidentiality requirements.