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Ratanak International

Position : Technical Supervisor
# Hiring : post(s)
5 days ago
Apply Now

Jobs Overview

Post Date

28 April, 2025

Closing Date

28 July, 2025

Salary Range

$ 800-1167 / Negotiable

Jobs Category

Medical/Health

Jobs Location

Phnom Penh

Candidate Gender

Male / Female

Jobs Term

Full Time

Jobs Experience

2 Years

Jobs Level

N\A

Jobs Description


  • Manage staff, providing clear leadership, standards and support.
  • Oversee the monitoring the quality of client services, ensuring ongoing regular feedback to psychosocial staff on the quality of their clinical and case management work.
  • Provide ongoing feedback, reports and recommendations to the management team regarding training and professional development for psychosocial staff.
  • Coordinate capacity building through training and coaching on specific skills to improve program delivery across the organization.
  • Support the smooth implementation of policy and procedure changes with psychosocial staff
  • Assist with the recruitment and orientation of new psychosocial staff including volunteers and interns
  • Understand the picture of clients’ journeys, growth and development through analysis of their experience and needs.
  • Oversee effective data-gathering, monitoring and reporting against objectives for both internal and external projects.
  • Manage communication of client and staff stories and images to the international headquarters, ensuring ethical gathering and use of materials
  • Develop and improve policy, procedures and tools for Ratanak and nationally as defined in annual plans, ensuring effective implementation and integration with IT systems.
  • Support the development of a comprehensive set of training materials for staff and for clients, ensuring consistency and accessible storage of materials
  • Organise and attend team meetings and briefings as needed.
  • Provide input to the senior management team on issues of client experience, improvement to client procedures and practice, and related areas.
  • Engage in personal development, including researching emerging concepts and methodologies that will further support client’s growth and development in all areas.


Jobs Requirement


  • Experience and knowledge
  • Essential:
  • Degree and/or post-graduate qualification in social work, psychology or other relevant field.
  • At least 2 years experience in supervisory role. 
  • Experience with use and development of tools for client assessment
  • Demonstrated understanding of working with those who have experienced exploitation & trauma.
  • Fluent in English (equivalent to IELTS Level 6 or above) 
  • Experience of using MS Office suite of programs to communicate and manage information effectively in a range of contexts. 
  • Experience of personal therapy or willingness to engage with this.
  • Desired:
  • Experience of delivering and designing training
  • Thorough knowledge of policies and good practice on psychosocial services
  • At least 2 years of active membership in a church community. 
  • Personal Qualities  
  • Addresses underlying needs and empowers clients
  • Challenges prejudice in the workplace
  • Builds team
  • Challenges directly
  • Shares learning needs openly and seeks support
  • Strives for challenging standards
  • Maintain good practice and model for others
  • Ensures relevant ethical standards are reflected in organizational policies and practice
  • Creates templates and documents that convey complex information
  • Oversees effective implementation of instruction programs
  • Actively manages own reactions
  • Develops team
  • Actively manages human resources in own team
  • Effectively supports performance improvement
  • Create structured programs of ongoing development

 


Contact Information

Contact Person

Ratanak International

Industry Company

NGO/Charity/Social Services

Phone Number

023 231 269

Email Address

jobs@ratanak.org

Website

www.ratanak.org

Address

Phnom Penh

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Operating Hours : Mon - Sat (Half) from 8am to 5pm
095 333 661 / 012 846 222

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1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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